How do I follow my order?
As soon as you have placed your order, you will receive a confirmation email. This means that we registered your order in our system and started with the order processing.
As soon as your order has been sent, you will receive a confirmation email with tracking information. After you have received the shipping email, you will find detailed tracking information with which you can follow the progress of your order. Use the tracking details provided to track your package on our supplier's website.
Delivery details
After you have placed your order, we need 2 - 3 working daysto edit them. It takes 2 working days during the week, but if you order on a Friday evening or on weekends, it can take a little longer.
How long does it take to get my order?
- Ordering deadline: 5:00 p.m. (GMT+01: 00) CEST
- Processing time of the order: 2–3 working days (Monday - Friday)
- Shipping time: 12–15 working days (Monday - Friday)
- Total delivery time: Depending on the delivery location, the estimated delivery time is 14–18 working days
What are your return condition?
This right of return applies to the following countries:
- Germany
- Austria
- Denmark
- France
- Netherlands
- Sweden
- Switzerland
- United Kingdom
- United States
Our right of return applies to 14 days. After the end of 14 days After receiving your order, an exchange or a return is no longer possible.
In order to come into question for a return, your article must be unused and are in the same condition as you have received it. In addition, the product still has to be in the original packaging.
You must wear the shipping costs for returning your article yourself. The shipping costs are not reimbursable. If you receive a refund, the costs of the return will be deducted from your refund.
Note on shipping and returns:
According to the statutory provisions, we would like to point out that our shipping from abroad will take place. As a result, our camps are also located abroad. Please note that all returns and returns have to be sent to our address abroad to ensure successful refund.
For the precisely instruction, please read ours Return guideline.
Business information
Name of the business: Icon Paris
Company Name: Ecomerce LTD
Address: Liebigstraße 2/20, 22113 Hamburg, Germany
E-mail: info@iconparis.de
Phone: +49 163 2688658
Opening times: Monday to Friday: 9:00 a.m. - 7:00 p.m. (GMT+01: 00) CEST
Order closure: 5:00 p.m. (GMT+01: 00) CEST